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ezfit:troubleshooting_guide [2009/05/18 12:47] smayr |
ezfit:troubleshooting_guide [2012/10/04 13:40] (current) ajdavis [Error Communicating with Device Hi-Pro] |
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=== Error Communicating with Device Hi-Pro === | === Error Communicating with Device Hi-Pro === | ||
- | # Using correct | + | # Using correct |
- | | + | |
- | | + | |
- | | + | |
+ | # If multiple COM ports are in use but there is only one COM device listed under Ports (COM & LPT) follow the steps below. | ||
+ | * Follow step 3 above for each port listed in use. | ||
+ | * Finally set the COM port back to COM1. | ||
+ | * Reboot the computer. | ||
+ | * Perform a Hi-Pro test. | ||
# Using correct Hi-Pro drivers? | # Using correct Hi-Pro drivers? | ||
* Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely " | * Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely " | ||
* If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed. | * If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed. | ||
* Restart the computer. | * Restart the computer. | ||
- | + | # Run the Hi-Pro test. | |
- | + | * In ezFIT 4 go to Tools> | |
+ | * In ezFIT 2012 click Tools, make sure the programming box is Hi-Pro and click the Test button. | ||
+ | * The Hi-Pro test should manually be run as administrator in the following case. | ||
+ | * The Hi-Pro test indicated the Hi-Pro was found. | ||
+ | * You've closed and re-opened ezFIT. | ||
+ | * When you try to detect the Hi-PRO activity lights are inactive. | ||
=== Installing USB-Serial Adapter === | === Installing USB-Serial Adapter === | ||
# Installed USB-Serial adapter drivers? | # Installed USB-Serial adapter drivers? | ||
* Adapter drivers must be installed before connecting adapter to the computer. | * Adapter drivers must be installed before connecting adapter to the computer. | ||
+ | * For devices where the manufacturer is unknown see [[ezfit: | ||
# Connected adapter? | # Connected adapter? | ||
# Using correct serial port? | # Using correct serial port? | ||
Line 34: | Line 44: | ||
* See Control Panel > System > Device Manager > Port (COM & LPT). | * See Control Panel > System > Device Manager > Port (COM & LPT). | ||
* Select the device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use). | * Select the device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use). | ||
+ | |||
+ | === Unknown Devices === | ||
+ | # Double click on the device. | ||
+ | # In the details tab look at the ' | ||
+ | # Make a note of the Hex numbers. These will be your vendor id and product/ | ||
+ | # Do a search on http:// | ||
+ | * If the device id gives no results try the vendor id so you can at least try to find a website for more information. | ||
=== Troubleshooting Flowcharts === | === Troubleshooting Flowcharts === |