ezfit:troubleshooting_guide [Audina Documentation]

Using Audina cables (or Unitron cables)?
- Only Audina (or Unitron) cables should be used. For the Nueve product, only the Nueve cables from Audina should be used.
Using CS54 flexstrips?
- Only CS54 flexstrips are supported. These are about 1 inch long, and have 4 gold contacts.
Using HiPro?
- Reset Hi-Pro: Disconnect the Hi-Pro power cable for 5 seconds. Alternatively, perform a Hi-Pro Update (in ezFIT: Tools > Hi-Pro Update).
Using correct programming box settings?
- Check that the software is configured correctly under Tools > Options > Fitting (tab) > Programming Box
Using battery in instrument?
- Remove it. It helps to determine if power is coming from the programming box and that there is good connectivity. The instrument should whistle when put inside your hand.
Using correct software version?
- Check the Software Requirement Matrix for Products for the instrument you are trying to read.

Using correct COM port?
1. The port must be between COM1 - COM4 for the Hi-Pro to work. COM5 and up are unusable.
2. See Control Panel > System > Device Manager > Ports (COM & LPT).
3. Select the Hi-Pro or adapter device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
4. If multiple COM ports are in use but there is only one COM device listed under Ports (COM & LPT) follow the steps below.
  - Follow step 3 above for each port listed in use.
  - Finally set the COM port back to COM1.
  - Reboot the computer.
  - Perform a Hi-Pro test.
Using correct Hi-Pro drivers?
- Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely “Hi-Pro Classic”).
- If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed.
- Restart the computer.
Run the Hi-Pro test.
- In ezFIT 4 go to Tools>Hi-Pro Test.
- In ezFIT 2012 click Tools, make sure the programming box is Hi-Pro and click the Test button.
- The Hi-Pro test should manually be run as administrator in the following case.
  - The Hi-Pro test indicated the Hi-Pro was found.
  - You've closed and re-opened ezFIT.
  - When you try to detect the Hi-PRO activity lights are inactive.

Installed USB-Serial adapter drivers?
- Adapter drivers must be installed before connecting adapter to the computer. See the CDROM that came with the adapter package, or search for the drivers on the Internet.
- For devices where the manufacturer is unknown see Unknown Devices.
Connected adapter?
Using correct serial port?
- The port must be between COM1 - COM4 only for the Hi-Pro to work.
- See Control Panel > System > Device Manager > Port (COM & LPT).
- Select the device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).

Double click on the device.
In the details tab look at the 'Hardware IDs' property.
Make a note of the Hex numbers. These will be your vendor id and product/device id. (note: These may be listed as VID, VEN, PID or DEV)
Do a search on http://www.pcidatabase.com/ for your device id and find the vendor in the list that comes up.
- If the device id gives no results try the vendor id so you can at least try to find a website for more information.