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Troubleshooting Guide
Not Reading Instrument
- Using Audina cables (or Unitron cables)?
- Only Audina (or Unitron) cables should be used. For the Nueve product, only the Nueve cables from Audina should be used.
- Using CS54 flexstrips?
- Only CS54 flexstrips are supported. These are about 1 inch long, and have 4 gold contacts.
- Using HiPro?
- Reset Hi-Pro: Disconnect the Hi-Pro power cable for 5 seconds. Alternatively, perform a Hi-Pro Update (in ezFIT: Tools > Hi-Pro Update).
- Using correct programming box settings?
- Check that the software is configured correctly under Tools > Options > Fitting (tab) > Programming Box
- Using battery in instrument?
- Remove it. It helps to determine if power is coming from the programming box and that there is good connectivity. The instrument should whistle when put inside your hand.
- Using correct software version?
- Check the Software Requirement Matrix for Products for the instrument you are trying to read.
Error Communicating with Device Hi-Pro
- Using correct serial port?
- The port must be between COM1 - COM4 only for the Hi-Pro to work.
- See Control Panel > System > Device Manager > Port (COM & LPT).
- Select the Hi-Pro device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
- Using correct Hi-Pro drivers?
- Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely “Hi-Pro Classic”).
- If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed.
- Restart the computer.
Installing USB-Serial Adapter
- Installed USB-Serial adapter drivers?
- Adapter drivers must be installed before connecting adapter to the computer. See the CDROM that came with the adapter package, or search for the drivers on the Internet.
- Connected adapter?
- Using correct serial port?
- The port must be between COM1 - COM4 only for the Hi-Pro to work.
- See Control Panel > System > Device Manager > Port (COM & LPT).
- Select the device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
Troubleshooting Flowcharts
