Differences

This shows you the differences between two versions of the page.

--- ezfit:troubleshooting_guide [2012/10/04 11:59]
ajdavis [Error Communicating with Device Hi-Pro]
+++ ezfit:troubleshooting_guide [2012/10/04 13:40] (current)
ajdavis [Error Communicating with Device Hi-Pro]
@@ Line 15: / Line 15: @@
 === Error Communicating with Device Hi-Pro ===
-# Using correct serial port?
+# Using correct COM port?
-  * The port must be between COM1 - COM4 only for the Hi-Pro to work.
+  # The port must be between COM1 - COM4 for the Hi-Pro to work. COM5 and up are unusable.
-  * See Control Panel > System > Device Manager > Port (COM & LPT).
+  # See Control Panel > System > Device Manager > Ports (COM & LPT).
-  * Select the Hi-Pro device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
+  # Select the Hi-Pro or adapter device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
+  # If multiple COM ports are in use but there is only one COM device listed under Ports (COM & LPT) follow the steps below.
+    * Follow step 3 above for each port listed in use.
+    * Finally set the COM port back to COM1.
+    * Reboot the computer.
+    * Perform a Hi-Pro test.
 # Using correct Hi-Pro drivers?
   * Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely "Hi-Pro Classic").
@@ Line 26: / Line 31: @@
   * In ezFIT 4 go to Tools>Hi-Pro Test.
   * In ezFIT 2012 click Tools, make sure the programming box is Hi-Pro and click the Test button.
-  * The Hi-Pro test must be run as administrator in the following case.
+  * The Hi-Pro test should manually be run as administrator in the following case.
     * The Hi-Pro test indicated the Hi-Pro was found.
     * You've closed and re-opened ezFIT.