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ezfit:troubleshooting_guide [2010/01/07 18:15]
ajdavis Added unknown devices section
ezfit:troubleshooting_guide [2012/10/04 13:40] (current)
ajdavis [Error Communicating with Device Hi-Pro]
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 === Error Communicating with Device Hi-Pro === === Error Communicating with Device Hi-Pro ===
-# Using correct serial port? +# Using correct COM port? 
-  The port must be between COM1 - COM4 only for the Hi-Pro to work.  +  The port must be between COM1 - COM4 for the Hi-Pro to work. COM5 and up are unusable
-  See Control Panel > System > Device Manager > Port (COM & LPT).   +  See Control Panel > System > Device Manager > Ports (COM & LPT).   
-  Select the Hi-Pro device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).+  Select the Hi-Pro or adapter device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use)
 +  # If multiple COM ports are in use but there is only one COM device listed under Ports (COM & LPT) follow the steps below. 
 +    * Follow step 3 above for each port listed in use. 
 +    * Finally set the COM port back to COM1. 
 +    * Reboot the computer. 
 +    * Perform a Hi-Pro test.
 # Using correct Hi-Pro drivers? # Using correct Hi-Pro drivers?
   * Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely "Hi-Pro Classic").     * Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely "Hi-Pro Classic").  
   * If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed.   * If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed.
   * Restart the computer.   * Restart the computer.
 +# Run the Hi-Pro test. 
 +  * In ezFIT 4 go to Tools>Hi-Pro Test. 
 +  * In ezFIT 2012 click Tools, make sure the programming box is Hi-Pro and click the Test button. 
 +  * The Hi-Pro test should manually be run as administrator in the following case. 
 +    * The Hi-Pro test indicated the Hi-Pro was found. 
 +    * You've closed and re-opened ezFIT. 
 +    * When you try to detect the Hi-PRO activity lights are inactive.
 === Installing USB-Serial Adapter === === Installing USB-Serial Adapter ===
 # Installed USB-Serial adapter drivers? # Installed USB-Serial adapter drivers?