Differences

This shows you the differences between two versions of the page.

--- ezfit:troubleshooting_guide [2009/01/28 08:56]
127.0.0.1 external edit
+++ ezfit:troubleshooting_guide [2012/10/04 13:40] (current)
ajdavis [Error Communicating with Device Hi-Pro]
@@ Line 15: / Line 15: @@
 === Error Communicating with Device Hi-Pro ===
-# Using correct serial port?
+# Using correct COM port?
-  * The port must be between COM1 - COM4 only for the Hi-Pro to work.
+  # The port must be between COM1 - COM4 for the Hi-Pro to work. COM5 and up are unusable.
-  * See Control Panel > System > Device Manager > Port (COM & LPT).
+  # See Control Panel > System > Device Manager > Ports (COM & LPT).
-  * Select the Hi-Pro device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
+  # Select the Hi-Pro or adapter device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
+  # If multiple COM ports are in use but there is only one COM device listed under Ports (COM & LPT) follow the steps below.
+    * Follow step 3 above for each port listed in use.
+    * Finally set the COM port back to COM1.
+    * Reboot the computer.
+    * Perform a Hi-Pro test.
 # Using correct Hi-Pro drivers?
   * Reinstall ezFIT, and select the correct Hi-Pro drivers (most likely "Hi-Pro Classic").
   * If selecting Hi-Pro USB, then verify that the Hi-Pro USB drivers (shipped with the programming box, or in the ezFIT installation CD-ROM) are also installed.
   * Restart the computer.
+# Run the Hi-Pro test.
+  * In ezFIT 4 go to Tools>Hi-Pro Test.
+  * In ezFIT 2012 click Tools, make sure the programming box is Hi-Pro and click the Test button.
+  * The Hi-Pro test should manually be run as administrator in the following case.
+    * The Hi-Pro test indicated the Hi-Pro was found.
+    * You've closed and re-opened ezFIT.
+    * When you try to detect the Hi-PRO activity lights are inactive.
 === Installing USB-Serial Adapter ===
 # Installed USB-Serial adapter drivers?
   * Adapter drivers must be installed before connecting adapter to the computer.  See the CDROM that came with the adapter package, or search for the drivers on the Internet.
+  * For devices where the manufacturer is unknown see [[ezfit:Troubleshooting Guide#Unknown Devices]].
 # Connected adapter?
 # Using correct serial port?
@@ Line 34: / Line 44: @@
   * See Control Panel > System > Device Manager > Port (COM & LPT).
   * Select the device and go to Port Settings > Advanced > COM Port Number to change it (must not be in use).
+=== Unknown Devices ===
+# Double click on the device.
+# In the details tab look at the 'Hardware IDs' property.
+# Make a note of the Hex numbers. These will be your vendor id and product/device id. (note: These may be listed as VID, VEN, PID or DEV)
+# Do a search on http://www.pcidatabase.com/ for your device id and find the vendor in the list that comes up.
+  * If the device id gives no results try the vendor id so you can at least try to find a website for more information.
+=== Troubleshooting Flowcharts ===
+{{:ezfit:ezfit-troubleshootingguide-notreadinghi.gif|ezFIT Troubleshooting: Not Reading Hearing Instrument}}
+{{:ezfit:ezfit-troubleshootingguide-programmingissues.gif|ezFIT Troubleshooting: Common Programming Issues}}
+{{:ezfit:ezfit-troubleshootingguide-softwareinstallation.gif|ezFIT Troubleshooting: Software Installation}}