Work Instructions W/I 4.15.3 Rev. 6 02/07/2017

1. Verify order has been released from QC department.
2. “Sign On” in System36.
3. Select Order Entry Menu.
4. Select Shipping Program.
5. From Shipping Resolution screen:
6. Enter order number (if on credit hold, place on designated shelf).
7. Make sure “User Name” matches Picking Ticket.
8. Verify / no items have been changed in “Red” ink (i.e. vent size). Make changes as needed.
9. Check for “blue highlighted” lines, which indicate a backorder.
10. Check for “orange highlighted” lines for Shipping Supplies needed.
11. Read / follow instructions on comment line.
12. Press “Enter” to access shipment lines.
13. Press “F6” to “Auto Ship”. If backorder needed, “F3”, select each line backordering and change shipping quantity.
14. Verify / enter serial number if applicable.
15. Enter sealer tech, lab tech and repair codes (if applicable), press “Enter”.
16. Adjust shipping cost if necessary (after estimating it using Courier Service system).
17. Repeat steps for each line until you reach Order Summary screen.
18. Press “Enter” to ship order and generate invoice, address label and warranty card if applicable.
19. Match invoice, label and card with the appropriate order.

1. Empty contents of bin or tray.
2. Make sure invoice matches Picking Ticket.
3. Verify all invoiced items are present.
4. Read / follow profile instructions on invoice.
5. Place casts / impressions in designated bin (if returning, place in clear plastic baggie and ship with order).
6. Separate invoice – if “Sold To” address is different than “Ship To” address, mail white copy separately.
7. Staple Cover Sheet copy of the invoice to all other paperwork, and place it in invoice tray.
8. If vent size is “.100” or “.120”, add one vent plug per aid.
9. Choose appropriate packaging options (see Packaging).
10. Place items in a shipping box and seal.
11. Affix address label and any additional labels required for international shipments:
    1. Authorized Representative contact information, if shipping custom products to Europe (eg. Acoustic Tech.).
    2. Authorized Representative CE 0120, if shipping CE marked products (i.e. modules, BTE, stock canals, Instafits or ezHEARs) to Europe (eg. Acoustic Tech. with CE).
    3. Any other special labels (i.e. promotional)
12. Send package to appropriate shipping / staging area.

1. Refer to LIBRA user’s guide for start-up / end of day procedures.
2. Shipments with barcoded labels, go to step 7.
3. Enter Receiver Key (account number).
4. Verify / type receiver’s name and address.
5. Enter weight of package and dimensions if applicable.
6. Enter Shipper’s Reference (invoice number).
7. Scan ZIP code and invoice barcodes.
8. Choose Package Type, and default 'Service Level' is Express Shipping (where applicable).
9. Choose Special Services if applicable and Billing Option.
10. Press F9 to process shipment / print label.
11. Affix label to package and take to staging area.

See: DHL Shipping (International)

1. Refer to UPS user’s guide for start-up / end of day procedures.
2. Enter Customer ID (account number).
3. Verify / type receiver’s name and address.
4. Choose service level and billing option.
5. Enter weight of package and package type.
6. Enter reference number (invoice number).
7. If Cash-on-Delivery (COD), click options, then COD.
   1. Enter dollar amount from shipping label.
   2. Choose “cash only” if applicable.
8. If a signature is required click options.
   1. Choose Delivery Confirmation then signature required.
9. Press F10 to process shipment / print label.
10. Affix label to package and set package aside for UPS driver.

1. Fill out FedEx air waybill.
2. Enter date of shipment.
3. Enter sender’s name and full address.
4. Enter recipient’s name and full address.
5. Choose service level, package type and billing option.
6. Enter weight of package and dimensions if applicable.
7. Tear off sender’s copy of waybill and attach to Picking Ticket.
8. Place waybill into clear pouch and affix to package.
9. Call FedEx and schedule a pick-up. Set package aside for pickup.

See: Fedex Shipping (Domestic/International)

To ship via United States Post Office (USPS):

• Place packaged order in designated area for Post Office pick up.

Process order:

1. Follow instructions for INVOICING and PACKING.
2. Follow instructions for shipping DHL, UPS or FedEx (for USPS, go to step 7).
3. Fill out a Commercial Invoice. Also, if shipment is worth $2500 or more, fill out a Shipper’s Export Declaration.
4. Make 3 copies of each document.
5. Place originals and 2 copies of each inside a clear waybill pouch and affix to package.
6. Staple remaining copies to Picking Ticket.
7. If USPS:
   1. Fill out Express Mailing Label and affix to package.
   2. If shipment weighs more than three pounds (3 lbs), or if you want to insure it, give package to USPS Executive Secretary or take to post office.
   3. Fill out Customs CN22 Sender’s Declaration.
   4. Affix green section to package, and staple white copy to Picking Ticket.
   5. Fill out Customs Declaration and Dispatch Note, place into clear plastic pouch and affix to outside of package.
   6. Give package to USPS Executive Secretary or take to post office.

1. All orders to be traced must have a tracking number.
2. Tracking numbers appear on the shipper’s waybill or on the end of day report.
3. Refer to service guide of each carrier service for instructions.
4. Contact Customer Service should problems / questions arise.

All shipping documents referring to shipments released shall be maintained in the daily invoice file.

• If available, silicone casts and / or impressions will be stored in a dated bin for 30 days until they are disposed of.
• Bins are located in a designated area.

<table> <tr> <th>Product</th> <th>Type</th> <th>Options</th> </tr> <tr> <td>ITE BTE, OTE, RIC, Flx</td> <td>Any</td> <td>Add 1 per user. Choose “Logo” or “No Logo” <ul> <li>Hearing Instrument(s)</li> <li>Hard Case</li> <li>Small Pouch</li> <li>Wax Brush</li> <li>Owner’s Manual</li> <li>Warranty Card (logo only)</li> <li>QC Test Report(if applicable)</li> <li>Follow any dealer specific profile or request</li> </ul> </td> </tr> <tr> <td>Module</td> <td>Any</td> <td> <ul> <li>Pack in bubble wrap</li> <li>Owner's manual</li> <li>Small Pouch</li> <li>Follow any dealer specific profile or request</li> </ul> </td> </tr> <tr> <td>Stock Canal, InstaFITs, ezHear</td> <td></td> <td>Add 1 per aid or user. Only “Logo” is available <ul> <li>Hearing Instrument(s)</li> <li>Small Pouch</li> <li>Owner’s Manual</li> <li>Canal Tips (Stock Canal)</li> <li>Follow any dealer specific profile or request</li> </ul> </td> </tr>   <tr> <td>Repairs, Remakes, Loss and Damage</td> <td>Any</td> <td><ul> <li>Use self-seal bubble bag.</li> <li>Follow any dealer specific profile or request</li> </ul> </td> </tr>   <tr> <td>Parts / Supplies</td> <td>Any</td> <td> <ul> <li>Use enough packing materials to provide sufficient protection.</li> <li>Follow any dealer specific profile or request</li> </ul> </td> </tr>   </table>