Pairing SoundGate
Read the hearing aids.
NOTE: To connect properly, you must have a battery inside the hearing aids.
After detecting the hearing aids, select Options > Start Pairing
Follow instructions on pairing.
NOTE: To pair hearing aids to SoundGate properly:
- Keep hearing aids between 12 - 19 inches (30 - 50 cm) away from SoundGate. No less and no more than that.
- Keep neck loop connected to SoundGate. This is the antenna.
If it fails to pair, you will see this dialog. Try adjusting the distance (must be between 12 - 19 inches (30 - 50 cm)) and pairing it again.
When it successfully pairs, you will see this confirmation to end the process:
Now you can see the paired device instead of the “Start Pairing” button
