Physical Environmental Checks Verify that environmental conditions are tracked and maintained. Check temperature and humidity to ensure that environmental systems such as heating and air conditioning settings are within acceptable conditions, and that they function within the hardware manufacturer's specifications. Ensure that your physical network and related hardware such as routers, switches, hubs, physical cables, and connectors are operational.

Check Backups Make sure that the recommended minimum backup strategy of a daily online backup is completed. Verify that the previous backup operation completed. Analyze and respond to errors and warnings during the backup operation. Verify that the transaction logs were successfully purged (if your backup type is purging logs).

Performance % Processor Time Available MBs % Committed Bytes in Use

Event Logs Filter application and system logs on the Exchange server to see all errors. Filter application and system logs on the Exchange server to see all warnings. Note repetitive warning and error logs. Respond to discovered failures and problems.

Exchange Database Check the number of transaction logs generated since the last check. Is the number increasing at the “usual” rate? Verify that databases are mounted. Make sure that public folder replication is up-to-date. If full-text indexing is enabled, verify that indexes are up-to-date. Test mailbox, verify the logon of each database and the send/receive capabilities.

MAPI Client Performance and server availability Examine System Monitor counters. Examine Event Viewer logs. Verify that a test account can log on to the Exchange server and has send/receive capabilities. Verify your Performance monitor RPC counters against a baseline - RPC average latency/RPC requests/RPC operations.

Check Queue viewer Check queues for each server using the Queue Viewer tool in the Exchange Management Console. Record queue size.

Message Paths and Mail flow Send messages between internal servers using test accounts. Check and verify that messages deliver successfully. Send outgoing messages to non-local accounts. Check and verify that outgoing messages deliver successfully. With the test account on the external host, verify that mail comes in. Verify successful message transfer across connectors and routes.

Security Logs Mail Essential and Mail Security for exchange (these licenses are expired in 12/31/2011) View the security event log on Event Viewer and match security changes to known, authorized configuration changes. Investigate unauthorized security changes discovered in security event log. Check security news for latest virus, worm, and vulnerabilities. Update and fix discovered security problems and vulnerabilities. Verify that SMTP does not relay anonymously, or lock down to specific servers that require functionality. Verify that SSL is functioning for configured secure channels. Update virus signatures daily. Note: All the backups sync to the local hard drive.

Verify that SQL Services are running (SQL Agent) Verify that SQL Agent jobs succeeded Verify that spindles have free space Verify that data and log files for each database have free space

Check Backups Make sure that the recommended minimum backup strategy of a daily online backup is completed. Verify that the previous backup operation completed. Verify that full backups succeeded Verify that transactional log Backups succeeded Analyze and respond to errors and warnings during the backup operation. Verify that the transaction logs were successfully purged (if your backup type is purging logs).

Performance % Processor Time Available MBs % Committed Bytes in Use

Event Logs Filter application and system logs on the SQL to see all errors. Filter application and system logs on the SQL server to see all warnings. Note repetitive warning and error logs. Respond to discovered failures and problems. Note: All the backups sync to the local hard drive.

Verify that SQL Services are running (ie. SQL Agent) Verify that SQL Agent jobs succeeded Verify that spindles have free space Verify that data and log files for each database have free space

Check Backups Make sure that the recommended minimum backup strategy of a daily online backup is completed. Verify that the previous backup operation completed. Verify that full backups succeeded Verify that transactional log Backups succeeded Analyze and respond to errors and warnings during the backup operation. Verify that the transaction logs were successfully purged (if your backup type is purging logs).

Performance % Processor Time Available MBs % Committed Bytes in Use

Event Logs Filter application and system logs on the SQL to see all errors. Filter application and system logs on the SQL server to see all warnings. Note repetitive warning and error logs. Respond to discovered failures and problems. Note: All the backups sync to the local hard drive.

Clock communication – general items Clock communication – error messages Clock communication – error situational problems Make sure that the recommended minimum backup strategy of a daily online backup is completed. Verify that the previous backup operation completed. Verify that full backups succeeded Verify that transactional log Backups succeeded Analyze and respond to errors and warnings during the backup operation. Verify that the transaction logs were successfully purged (if your backup type is purging logs). Note: All the backups sync to the local hard drive.

Check application and system logs on the server to see all errors. Check application and system logs on the Exchange server to see all warnings. Note repetitive warning and error logs. Respond to discovered failures and problems. Use daily data from event log and System Monitor Check on disk usage. Check on memory and CPU usage. Check uptime and availability. List the top generated, resolved, and pending incidents. Create solutions for unresolved incidents. Check anti-virus definition updates timely. Check server and network status for the overall organization and segments. Check organizational performance and availability. Check risk analysis and evaluation including upcoming changes. Check capacity, availability, and performance reviews. Review items that have not met target objectives. Note: Backup on this server is sync to the NAS

Check disk space availability Check status of backups Check that the pmon process is running No changes to /etc/passwd /etc/shadow /etc/hosts /etc/group Check the latest entries in the logs Note: Manual backup users/groups from the web GUI

Check disk space availability Check status of backups Check that the pmon process is running No changes to /etc/passwd /etc/shadow /etc/hosts /etc/group Check the latest entries in the logs

Check disk space availability Check status of backups Check that the pmon process is running No changes to /etc/passwd /etc/shadow /etc/hosts /etc/group Check the latest entries in the logs Note: Backup sync/mirror to the internal drive and NAS

User manual and installation procedures: \\NAS\public\Software.apps\ES.server.Bosanova\DOCS Check for emulator server services are running Check for users’ connectivity

Check system monitor, CPU usage, uptime, disk usage, system load, and performance. Check web security, black list, custom sites, and policies Check and monitor remote user/VPN settings and logs Assign and adjust network configuration settings related to the IP addresses were given are met Check for system logs, error messages, and system diagnostics to analyze the network connectivity.

Need to re-design a new network infrastructure for better productivity, connectivity, eliminate downtime, and point of failures. All production servers need to be replaced at least once every five years Need to replace all the home build servers: Infusion, Oncontact, and Timeclock. These servers do not have hardware redundant functionality to handle production environment. Need to rebuild and replace fileserver because of hardware failure and running out of space Need to rebuild and upgrade exchange server to exchange 2010 with backup and restore software licenses. Need a new gateway router that can monitor Audina bandwidth, productivity, and threats from the outside world. Need new network switches Need to re-wire the whole network infrastructure Need to install a patch panel Eliminate all the small network switches, this will cause the slowness and bottleneck of the network Need to replace all QC computers except Sherry’s computer Need to have a better Internet bandwidth for better productivity NOTE: These suggestions had been told and mentioned when I (Thai) first started from day one. Keep in mind; my intentions here are to protect Audina’s data.