= Shipping Department - Procedures (For Reference Only) = Shipping Work Instructions derived from W/I 4.15.3 Rev. 5 == Invoicing == - Verify order has been released from QC department. - “Sign On” in System36. - Select Order Entry Menu. - Select Shipping Program. - From Shipping Resolution screen: - Enter order number (if on credit hold, place on designated shelf). - Make sure “User Name” matches Picking Ticket. - Verify / no items have been changed in “Red” ink (i.e. vent size). Make changes as needed. - Check for “blue highlighted” lines, which indicate a backorder. - Check for “orange highlighted” lines for Shipping Supplies needed. - Read / follow instructions on comment line. - Press “Enter” to access shipment lines. - Press “F6” to “Auto Ship”. If backorder needed, “F3”, select each line backordering and change shipping quantity. - Verify / enter serial number if applicable. - Enter sealer tech, lab tech and repair codes (if applicable), press “Enter”. - Adjust shipping cost if necessary (after estimating it using Courier Service system). - Repeat steps for each line until you reach Order Summary screen. - Press “Enter” to ship order and generate invoice, address label and warranty card if applicable. - Match invoice, label and card with the appropriate order. == Packing == # Empty contents of bin or tray. # Make sure invoice matches Picking Ticket. # Verify all invoiced items are present. # Read / follow profile instructions on invoice. # Place casts / impressions in designated bin (if returning, place in clear plastic baggie and ship with order). # Separate invoice – if “Sold To” address is different than “Ship To” address, mail white copy separately. # Staple Cover Sheet copy of the invoice to all other paperwork, and place it in invoice tray. # If vent size is ".100" or ".120", add one vent plug per aid. # Choose appropriate packaging options (see [[shipping:shipping_work_instructions#packing|Packaging]]). # Place items in a shipping box and seal. # Affix address label and any additional labels required for international shipments: # Authorized Representative contact information, if shipping custom products to Europe (eg. Acoustic Tech.). # Authorized Representative CE 0120, if shipping CE marked products (i.e. modules, BTE, stock canals, Instafits or ezHEARs) to Europe (eg. Acoustic Tech. with CE). # Any other special labels (i.e. promotional) # Send package to appropriate shipping / staging area. == Courier Service == === To Ship Via DHL === # Refer to LIBRA user’s guide for start-up / end of day procedures. # Shipments with barcoded labels, go to step 7. # Enter Receiver Key (account number). # Verify / type receiver’s name and address. # Enter weight of package and dimensions if applicable. # Enter Shipper’s Reference (invoice number). # Scan ZIP code and invoice barcodes. # Choose Package Type, and default 'Service Level' is Express Shipping (where applicable). # Choose Special Services if applicable and Billing Option. # Press F9 to process shipment / print label. # Affix label to package and take to staging area. See: [[dhl:DHL Shipping|DHL Shipping (International)]] === To Ship Via UPS === # Refer to UPS user’s guide for start-up / end of day procedures. # Enter Customer ID (account number). # Verify / type receiver’s name and address. # Choose service level and billing option. # Enter weight of package and package type. # Enter reference number (invoice number). # If Cash-on-Delivery (COD), click options, then COD. # Enter dollar amount from shipping label. # Choose “cash only” if applicable. # If a signature is required click options. # Choose Delivery Confirmation then signature required. # Press F10 to process shipment / print label. # Affix label to package and set package aside for UPS driver. === To Ship Via FedEx === # Fill out FedEx air waybill. # Enter date of shipment. # Enter sender’s name and full address. # Enter recipient’s name and full address. # Choose service level, package type and billing option. # Enter weight of package and dimensions if applicable. # Tear off sender’s copy of waybill and attach to Picking Ticket. # Place waybill into clear pouch and affix to package. # Call FedEx and schedule a pick-up. Set package aside for pickup. See: [[fedex:Fedex Shipping|Fedex Shipping (Domestic/International)]] === To Ship Via USPS Or Pick-Up === To ship via United States Post Office (USPS): * Place packaged order in designated area for Post Office pick up. == International Shipping == Process order: # Follow instructions for [[shipping:shipping_work_instructions#invoicing|INVOICING]] and [[shipping:shipping_work_instructions#packing|PACKING]]. # Follow instructions for shipping [[shipping:shipping_work_instructions#to_ship_via_dhl|DHL]], [[shipping:shipping_work_instructions#to_ship_via_ups|UPS]] or [[shipping:shipping_work_instructions#to_ship_via_fedex|FedEx]] (for [[shipping:shipping_work_instructions#to_ship_via_usps_or_pick-up|USPS]], go to step 7). # Fill out a Commercial Invoice. Also, if shipment is worth $2500 or more, fill out a [[fedex:ACE (AESDirect) Export Filing to obtain EEI (ITN Number)|Shipper’s Export Declaration]]. # Make 3 copies of each document. # Place originals and 2 copies of each inside a clear waybill pouch and affix to package. # Staple remaining copies to Picking Ticket. # If USPS: # Fill out Express Mailing Label and affix to package. # If shipment weighs more than three pounds (3 lbs), or if you want to insure it, give package to USPS Executive Secretary or take to post office. # Fill out [[https://about.usps.com/forms/ps2976.pdf|Customs CN22 Sender’s Declaration]]. # Affix green section to package, and staple white copy to Picking Ticket. # Fill out Customs Declaration and Dispatch Note, place into clear plastic pouch and affix to outside of package. # Give package to USPS Executive Secretary or take to post office. == Shipment Traceability == # All orders to be traced must have a tracking number. # Tracking numbers appear on the shipper’s waybill or on the end of day report. # Refer to service guide of each carrier service for instructions. # Contact Customer Service should problems / questions arise. == Documents == All shipping documents referring to shipments released shall be maintained in the daily invoice file. == Casts / Impressions == * If available, silicone casts and / or impressions will be stored in a dated bin for 30 days until they are disposed of. * Bins are located in a designated area. == Packaging Options ==
Product Options
ITE, BTE, OTE, RIC Add 1 per user. Choose “Logo” or “No Logo”
  • Hearing Instrument(s)
  • Hard Case
  • Small Pouch
  • Wax Brush
  • Owner’s Manual
  • Warranty Card (logo only)
  • QC Test Report (if applicable)
  • Follow any dealer specific profile or request
Module
  • Pack in bubble wrap
  • Owner's manual
  • Follow any dealer specific profile or request
Stock Canal, InstaFITs, ezHear Add 1 per aid or user. Only “Logo” is available
  • Hearing Instrument(s)
  • Small Pouch
  • Owner’s Manual
  • Canal Tips (Stock Canal)
  • Follow any dealer specific profile or request
Repairs, Remakes, Loss and Damage
  • Use self-seal bubble bag.
  • Follow any dealer specific profile or request
Parts / Supplies
  • Use enough packing materials to provide sufficient protection.
  • Follow any dealer specific profile or request