= Shipping Procedures = == Domestic Shipping via FedEx == === Recipient === * Select Account Number in Recipient Information > Recipient ID field. * Select Sender in Sender Information > Change Sender field. * Select Service Type in Package and Shipment Details. {{:fedex:fedex-ship-domestic-recipient-01-2016-12-23_10_42_07-inbox_-_microsoft_outlook.png?direct|}} Enter Customer Reference (use Invoice Number as reference) {{:fedex:fedex-ship-domestic-recipient-01-2016-12-23_10_42_26-inbox_-_microsoft_outlook.png?direct|}} === Multi-piece Shipment === Setup the Recipient information as usual. Then add the Number of Packages in "Package and Shipment Details". {{:fedex:fedex-ship-multi-piece-01-2017-01-06_10_43_24-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} Then click on the "Multiple-piece Shipment" button next to the "Ship" button (bottom right of screen). {{:fedex:fedex-ship-multi-piece-01-2016-12-27_16_33_00-fedex_ship_manager_v.3010-a_0903286.png?direct|}} In Shipment Information, select one: * Information for each package. This requires to complete the package information for each one, then click on the "Ship" button to generate a label, and to move to the next package. * Total shipment information only. This simplifies it so total weight is added. The only individual package information required is the dimensions, which can be added as seen below: {{:fedex:fedex-ship-multi-piece-01-2016-12-27_16_33_01-multiple-piece_shipment_information.png?direct|}} === Collect-on-Delivery (COD) === Fill Recipient information as normal. Then: * Select correct Sender. NOTE: This sender must match the one in the COD screen (COD Remittance Address field). Eg: ''SENDER0903286 - Shipping Department'' * Select COD checkbox under Options tab or Shortcuts column (right column in Shipment Details screen). {{:fedex:fedex-ship-cod-01-2017-01-06_10_37_08-cod_collect_on_delivery_information.png?direct|}} This generates at least 2 labels, * First one to be placed outside the package as normal * Second one should go on the COD pouch (see marked instructions in label) which needs to be affixed to the package as well. {{:fedex:cod-pouch-and-labels-small.jpg?direct|}} Some variations to note: * When a printed label states +[some value], then this value has to be added to the COD value. It is a downpayment on the account that needs to be added to the final COD. {{:fedex:cod-label-edited.jpg?direct|}} == International Shipping via FedEx == FedEx information in case they need to be contacted: * FedEx Domestic: ''800:463-3339'' * FedEx International: ''800-247-4747'' * Audina's FedEx Account: ''132 274 673'' === Recipient === Under Recipient Information, enter or select Account Number (called Recipient ID). Eg: ''EXMX81-0002'' {{:fedex:fedex-ship-intl-recipient-01-2016-12-23_10_30_37-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} Select Sender (under Sender Information) to be ''SENDER0903286 - Shipping Department'' or ''BLANK'' (if no company name required, just the address): {{:fedex:fedex-ship-intl-recipient-01-2016-12-23_10_32_14-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} Under "Package and Shipment Details", enter package weight and dimensions (if using "1 - Your Packaging"). NOTE: It is important to select "Your Packaging" for international shipments. You cannot use FedEx Pak with international shipments. You will get error: "The customs value has exceeded the limit of 100." {{:fedex:fedex-ship-intl-recipient-01-2016-12-23_10_40_31-inbox_-_microsoft_outlook.png?direct|}} Under "Package and Shipment Details", enter Ship Date, and Total Carriage Value (for insurance). {{:fedex:fedex-ship-intl-recipient-01-2016-12-27_16_33_21-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} === Shipping Alert === Add customer's email address to ShipAlert so they can get a tracking number and updates during shipping. Optionally, also add email for shipping department or export manager, so they can convey information to customer. {{:fedex:fedex-ship-intl-shipalert-01-2016-12-27_16_33_39-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} === Commodity/Merchandise === Add a commodity. These harmonized codes are based on the [[https://hts.usitc.gov/current|US ITC Harmonized Tariff Schedule]]. {{:fedex:fedex-ship-intl-commodity-01-2016-12-23_10_59_37-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} Pick a commodity ID that is applicable. For example: ^ Commodity ID ^ Harmonized Code ^ Description ^ | HA | 9021.40.0000 | Hearing Aids | | HAP | 9021.90.4040 | Hearing Aids / Parts / Accessories | | Other | | For other commodity HTS Codes, search online: [[https://hts.usitc.gov]] | {{:fedex:fedex-ship-intl-commodity-list-2016-12-23_10_52_33.png?direct|}} {{:fedex:fedex-ship-intl-commodity-01-2016-12-23_10_59_43-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} If necessary, add all necessary commodities listed on the invoice. {{:fedex:fedex-ship-intl-commodity-01-2016-12-27_16_33_53-view_edit_commodity.png?direct|}} {{:fedex:fedex-ship-intl-commodity-01-2016-12-27_16_33_47-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} === Customs === Select appropriate options: * Select "Electronically upload trade documents" if available for destination country. * Select Commercial Invoice/Proforma. * Fill out a Commercial Invoice, or choose FedEx-generated Commercial Invoice. * If shipment is worth $2500 or more, fill out a Shipper’s Export Declaration. * Select "Insert Letterhead Image". * Select "Insert Signature Image". * Make 3 copies of each document. * Place originals and 2 copies of each inside a clear waybill pouch and affix to package. * Staple remaining copies to Picking Ticket. * AES/EEI citation number: Login to [[fedex:fedex_shipping#ace_aesdirect_export_filing_to_obtain_eei|ACE/AESDirect system]] to generate Electronic Export Information (EEI) and AES citation number, and then enter it in "AES Citation" field. Eg: ''AES X20161222851985'' ===== Fedex Generated EEI (Optional) ===== Alternatively, you can generate the Electronic Export Information (EEI) through FedEx (for a fee, typically $10). Set the following: * AES/EEI (formerly SED): I want FedEx to file as my agent * Citation Type: Pre Departure ITN * AES citation: AES X (get number from FedEx generated system as seen below) {{:fedex:fedex-ship-intl-customs-01-2016-12-23_11_00_14-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} {{:fedex:fedex-ship-intl-customs-01-2016-12-23_11_00_34-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} ===== Shipment Data ===== Enter Shipment Data. Important fields are: * Exporter Name: Audina Hearing Instruments Inc., or Shipping Department * Ultimate Consignee Contact Name: Customer Name * Ultimate Consignee Type: R = Reseller * Country of Ultimate Destination {{:fedex:fedex-ship-intl-customs-01-2016-12-23_11_02_17-fedex_ship_manager.png?direct|}} ===== Products ===== Set these important fields: * Product Profile: HEARING AID * Schedule B Commodity Code: 9021400000. * Schedule B Description: HEARING AID. * Commodity Traveling on a License Exemption: Yes. * License Exemption Symbol: NLR (No License Required). * ECCN: EAR99. * Export Information Code: OS - General Exports (all others). {{:fedex:fedex-ship-intl-customs-01-2016-12-23_11_08_19-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} {{:fedex:fedex-ship-intl-customs-01-2016-12-23_11_08_31-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} {{:fedex:fedex-ship-intl-customs-01-2016-12-27_16_34_01-fedex_ship_manager_v.3010-a_0903286_-.png?direct|}} == ACE (AESDirect) Export Filing to obtain EEI (ITN Number) == Visit: [[fedex:ACE (AESDirect) Export Filing to obtain EEI (ITN Number)]] == FDA Import/Export Information == Visit: [[shipping:FDA Import/Export Information]] == Letterhead Margins for Official Documents == * Top: 1.75 inch * Left: 1.75 inch * Right: 0.5 inch * Bottom: 0.5 inch == EXMA01 (Karim) Packaging == {{:audina:exma01-packaging_1.jpg?400|}} {{:audina:exma01-packaging_2.jpg?400|}} {{:audina:exma01-packaging_3.jpg?400|}} {{:audina:exma01-packaging_4.jpg?400|}} {{:audina:exma01-packaging_5.jpg?400|}} {{:audina:exma01-packaging_6.jpg?600|}}